QUICK HELP
Tribe Amrapali has a loyal following, and we strive to offer each customer the highest level of service and appreciation. If you have any questions that aren’t addressed in the FAQs, please contact us. We welcome any comments, feedback and suggestions you may have.
Working Hours: 10.00 am to 6.15 pm (IST), Monday to Saturday
Note: Not available on Sunday and Indian Public Holidays.
Common Questions?
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How do I make a purchase?
- Browse through all our collections: Traditional, Tribal, Contemporary, New Arrivals, Celeb Styles and Insta Shop for Tribe Amrapali. Once you have found an item, click on the 'Add to Cart' button below each item. Review your selection by clicking the 'Cart' link at the top of the page. You can use the 'Remove from Box' link to delete items from your Cart. If you wish to continue browsing, click on 'Continue Shopping' button. To complete your order, click on 'Check Out' button.
- Can I re-order an item that is sold out on the website?
- Yes, we do get fresh stocks of products that are sold out. However, as all our products are handcrafted, it could take up to 5-6 weeks. Where available, you will find a "Notify Me" and "Made to Order" link under each product. You can fill in your details and you will be notified via email once that item is back in stock. Please note that one-of-a-kind items do not come back in stock. Additionally, products listed as "Made to Order" can be ordered immediately.
- Where is my order?
- We aim to dispatch all orders within 48 hours/2 business days. Once your order has been dispatched, you will receive an email confirmation of your shipping details and a tracking number with which you can track the status of your order. Alternatively, if you feel your order is taking longer than expected, please get in touch with the help desk.
- How long will it take for my order to get delivered?
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Orders within India are shipped via DTDC or Blue Dart and are delivered within 6-7 business days after getting dispatched from our end.
International orders are shipped via one of the two following carriers:
UPS - delivery time: 4-5 business days
International EMS, a speed post service by India Postal services- delivery time: 10-15 business days.
Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch.
- What size should I choose?
- Most rings and bangles are sold by size. Pleaseclick here to refer to our sizing charts for further details. A link is found on every product page. We have also provided the actual dimensions of each product for you to compare with your own body measurements. In addition, our customer care team can answer all your questions on sizing and fit - simply email help@tribeamrapali.com for advice.
- Can I add items to an existing order?
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Yes, you may add items to an existing order provided we have not yet dispatched it. If we have already dispatched your package, you will need to make a new order.
